From Behind The Mask


She was not expected to survive. She became the lady in the mask.In October 1999, Pam Warren’s life was turned on its head when she sustained horrific injuries in the Paddington rail crash. The casualties numbered thirty-one dead and over five hundred injured. Pam underwent scores of operations to rebuild her burnt body, and had to wear a plastic mask over her face for twenty-three hours a day over an eighteen-month period. Unwittingly, she became the public face of the disaster.Now, over a decade on from that terrible event, From Behind the Mask charts the true inside story of Pam’s journey from victim to survivor and campaigner. Following the crash she became the UK’s leading spokesperson for improving rail safety, battling with rail management executives and the government – and winning. She was branded a troublemaker, but Pam and fellow members of the Paddington Survivors’ Group helped bring about great improvements on our railways.

For years Pam, a UK based motivational speaker, remained focused on that campaign. Now, for the first time, she can tell us all what really happened. It is an inspirational story of determination and courage.

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Pam Warren turned a disaster into the most positive thing to ever happen to her.

In October 1999, Pam’s life as a financial advisor was turned on its head when she was involved, and severely injured, in the Paddington Rail Crash. Two trains collided head on at a combined crash speed of 130mph.

31 people were killed, and 227 were taken to hospital – Pam amongst them. Her injuries were so serious that she wasn’t expected to pull through.

Not only did she pull through, she underwent scores of operations to help rebuild her badly burned body and endured wearing a plastic mask over her face for 23 hours of each day over the ensuing 18 months. She became the public face of the disaster – ‘the lady in the mask’.

Following the crash, Pam became the leading spokesperson for improving rail safety. Her battle saw her lock horns with rail management executives and government ministers – eventually bringing down Transport Secretary Stephen Byers MP for lying in the House of Commons – as well as being smeared by Prime Minister Tony Blair. She was dubbed a trouble maker, but in fact her tenacity helped bring about massive changes in rail safety.

Over a decade on, having suffered a turbulent marriage along with mental and physical scars from the crash, Pam no longer regards herself as a victim. She uses her experiences to help others who have been affected by disfigurement or burns and has become an inspiration to many.

She has had to re-invent herself in the workplace and is now a Professional Speaker and member of the PSA UK. She is also a fully qualified project manager as well as a consultant in a variety of roles working with the likes of BBC Radio Berkshire, Dame Kelly Holmes Legacy Trust, The Healing Foundation and has done theatre talks with her friend, Simon Weston, the Falklands war hero.

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