Customer Service or Disservice?
Over the past year, I’ve got sick and tired of bad customer service. I have faced it not just from small outfits such as restaurants but also large companies such as the utility companies, TV package companies, mobile providers etc. It reached a point where I thought; ‘that’s enough’ and I get the general impression […]
Creativity and its importance within business
Creativity is not confined to the arts, music or other non-practical occupations. It is imperative that creativity is brought to bear in all forms of business including the tangible ‘hard’ industries such as engineering or house building. One of the most common sayings I hear from business on my travels is ‘we have always done […]
Maintaining Motivation When the Mountain Seems Massive
It’s hard to maintain motivation especially when it is a task where instant results are not always visible. How do you do it? Keep it up until it becomes routine? I remember the Billy Ocean theme song from the film, “The Jewel in the Nile” – “When the Going Gets Tough, the Tough Get Going” […]
Humans Need a Purpose
Purpose can be a driving force It struck me recently that humans only seem to function well when we have a purpose. If we don’t we can’t seem to motivate ourselves or find much joy in life which is when the wheels start coming off our existence. Consider history. Time and time again humans have […]
Have you got your work life balance right?
Work life balance juggling act I’ll admit it I got caught out in 2016. Despite my best efforts work overtook my life. Understandable as I was repositioning my speaking career which sounds easy but wasn’t. I was literally living, breathing work 7 days a week and my social life disappeared. On the seesaw that was […]
Autumn harvest and the clocks fall back
And so we reach the traditional season for harvesting – September, October, November. Gather in your ideas that have worked and congratulate yourself on a task well accomplished. Remember to keep planning on your next planting cycle and if some of the ideas will continue to perform retain them. Some things you have tried will […]
Summer – plan for it and enjoy the fruits of your labour
June, July & August are ideally the warmest and longest days of the year. This is the period to keep tending your crop of ideas and tasks, keeping them fed and watered on a regular basis so they grow and thrive. People’s behaviour changes in the summer and your planning needs to take this into […]
Plan for Spring – ideas and growth
Continuing my series on planning and understanding the seasons of life and business this article moves on to spring. Spring is a time to be prepared and plant for the coming year. As the evenings lengthen the months of March, April and May herald the return of growth and potential. When looking at your plan […]
Winter months – a planning season
Just like the natural seasons the winter months of December, January and February tend to be a time for tying up loose ends and then beginning to plan for the coming year. 2016 for me has been one of the busiest years I can remember for a long time. I decided early on in 2016 […]
When the Unexpected Happens…Do You Run for the Hills or Take a New Direction?
New Year- New Direction New year is a traditional time for reflection, resolution and resurgence. Taking a new direction, in life, in business and even in politics is sometimes necessary. What happens when that new direction is forced upon you? Do you dive under the duvet and wish it all away, or embrace it, make […]